We are respectful in all relationships, both internal and external, in order to preserve the values of honesty, integrity, loyalty, and trust.
As stated in our mission, we are dedicated to meeting customer expectations throughout the entire manufacturing process, from the point of initial contact to final delivery of the product. We recognize the need for personal relationships between ourselves and our customers, and we cultivate these relationships through effective communication. We work closely with our customers to understand their powdered metal product needs and to fulfill these requirements in a satisfactory and timely manner.
The desire for satisfied customers creates a key strength of Phoenix Sintered Metals because of our outstanding customer support system. Phoenix boasts an on time delivery of over 99% as well as a PPM rating of less than 25.
The Sales Department at Phoenix continues to focus our efforts on the pursuit of sales growth. In order to achieve sales growth, the management team believes in working together to ensure the achievement of superior levels of “customer service and satisfaction” while maintaining corporate profitability and employee gratification. Our sales representatives are key to maintaining valuable relationships with our customers no matter where they are doing business.
We will always be attentive to customer needs by providing unsurpassable customer service in all undertakings.